About
Hi again, I'm Emma Millar. I live in Belfast, and I'm a Product & Interaction Designer at Bazaarvoice. My main focus is creating high priority, self-service products.
I am passionate about generating interaction concepts, and identifying the component and use gaps across products. I also truly believe in the importance of product research, and the enlightening insights it produces on the most simple or assumptive design challenges.
Outside of design, I teach French in my spare time and enjoy anything associated with Ancient History.
If you would like to get in touch, please drop me an email :)
I am passionate about generating interaction concepts, and identifying the component and use gaps across products. I also truly believe in the importance of product research, and the enlightening insights it produces on the most simple or assumptive design challenges.
Outside of design, I teach French in my spare time and enjoy anything associated with Ancient History.
If you would like to get in touch, please drop me an email :)
Process
Internal research
Gathering feedback on the filters from Fullstory, Productboard, emails and relevant folders was important to do before beginning to re-design the filters.
I annotated all of the filters so that the feedback was collected in one place, and so that other relevant designers and engineers could better understand the design issues.
UX research
Fullstory
Users are rage clicking to get rid of pills instead of clicking 'clear all,' and that there is a lot of inconsistency with the copy across the filters (this has been influenced by individual teams making their own changes instead of using the Aperture Design System.)
Our enterprise clients are using many 'Saved filters': one is using 150 saved filters. This exemplified their importance
Users don't know if components are clickable or not, buttons aren't functioning properly, there are invisible overlays and there are broken elements
User interviews
I spoke with various product teams internally to gauge specific needs in relation to their product to ensure that we are incorporating all user needs into the filter as the Date and Product pickers are used across several products. I also carried our a number of user interviews with a mixture of enterprise and SMB clients.
Outcome
This project in still in flight, but I am working on high-fidelity prototypes that will be used for user testing.
I have been working with Client Success Managers to identify clients who would be keen to test the new filter design. I will ask clients to complete tasks in order to gauge if the filter is easy to use in order to complete complex tasks. I also plan to partner with a dedicated Aperture copywriter to ensure all copy is consistent and comprehensive across the filters.
Once user testing is complete and appropriate changes have been made, I will create design tokens and work with Engineering to build the filters.
I have been working with Client Success Managers to identify clients who would be keen to test the new filter design. I will ask clients to complete tasks in order to gauge if the filter is easy to use in order to complete complex tasks. I also plan to partner with a dedicated Aperture copywriter to ensure all copy is consistent and comprehensive across the filters.
Once user testing is complete and appropriate changes have been made, I will create design tokens and work with Engineering to build the filters.
Date picker
Product picker
